How listings work

Two listing types

Independent paid listing. A facility creates and manages its own directory listing and pays a flat monthly fee, shown at checkout before payment.

Scholarship Partner. An invitation-only relationship. The partner pays a flat monthly fee and funds scholarship beds for recipients chosen by Fresh Start. Partners receive a dedicated profile with film and photography.

Flat fees only

All fees are flat. They never vary with views, calls, inquiries, admissions, patients, or insurance, and no facility pays us based on who contacts them.

How listings are ordered

On state results pages, Scholarship Partners appear in a separate, clearly labeled section above independent directory listings. Within the directory, visitors choose alphabetical order or newest first. On the homepage, up to four of the newest directory listings appear, and partner photos rotate evenly so each partner gets the spotlight over time.

What payment never affects

Paid status never affects who we call, in what order, or what we say on the call. Fresh Start does not refer, assign, or send people to any facility. Every paid placement is labeled "Sponsored" on the site.

Your request stays private

We do not share help requests with facilities. Your name, phone, and the type of help you're seeking are shared with a specific facility only if you separately authorize that facility by name, and you can revoke that authorization at any time.

License verification

Facilities provide their state license number, licensing agency, and the state's official license lookup when they list. We verify the license against the state's lookup and show the verification date on the listing. Until verification is complete, the listing shows "License verification pending". Always confirm a license directly with the state.

See the providers that pay us on the Paying Providers page, or list your facility.